Terms & Conditions

As a local Portland print shop, we are committed to serving our community with the highest standards. Our Terms & Conditions provide important information on the legal boundaries governing our interactions with customers. However, it's important to note that the information provided here is for general guidance only and should not be considered as legal advice. We recommend seeking legal counsel to understand and create your own Terms & Conditions tailored to your specific business needs.

Understanding Terms & Conditions

Our Terms and Conditions outline the legally binding terms that define the relationship between our print shop and our valued customers. These terms are crucial in establishing the rights and responsibilities of both parties. It's essential to craft T&C that align with the nature of our services, ensuring clarity and transparency in all interactions. Different services, such as Direct To Film Printing, Wide Format Printing, Laser Engraving, and Sublimation, may require specific terms to address their unique aspects. We advise seeking local legal counsel to ensure comprehensive protection.

Key Considerations in Our T&C

Our Terms & Conditions cover a wide range of important aspects, including who can access our services, accepted payment methods, our ability to modify offerings, warranties provided, intellectual property rights, and account management. These are just a few examples of the crucial elements addressed in our T&C. For a more detailed understanding, we recommend reviewing our comprehensive guide on creating a Terms and Conditions policy.

TERMS & CONDITIONS POST COVID effective 01/01/2021

Payments & Orders

Orders require upfront payment. Payment methods: cash, check, credit/debit.
Minimum order: 50 units for contract printing.
Estimates expire in 10 days and are subject to change upon artwork review.

Turnaround & Deadlines

Standard turnaround is 21–25 business days from payment.
Rush orders (+25%>7 day / 50%>4 day / 85%>2 days).
Deadlines are not guaranteed and must be confirmed during order finalization.
Holidays are non-working days. Orders placed between Dec 12–24 have a 35–55 day turnaround.

Artwork & Design

Customers must provide print-ready art or pay for modifications.
We offer one free design and one free digital mock-up per order. Additional revisions or mock-ups may incur fees.
Approval of mock-ups is mandatory for all orders, including reorders.
We assume images are sized correctly unless specified otherwise. We are not responsible for errors in customer-provided artwork.

Ownership & Liability

Artwork created by us remains our property. Customer-provided artwork remains the customer's property.
We reserve the right to choose the best print method for your project.
We are not responsible for manufacturer defects (e.g., sizing, dye lots).
Customers are responsible for the suitability of garment choices.

Printing & Quality

Color matching (Pantone) is not guaranteed; we do our best to match closely.
We maintain a low misprint rate. For customer-supplied garments, a 5% misprint allowance (or 1 shirt per design/color) applies. We recommend ordering extras.
If we make a significant printing error, we will reprint the order. Refunds are not offered.
Screens for repeat jobs are saved for two days after the initial run or one day after re-orders.

Shipping & Pickup

Shipping is not included in estimates and is not part of the turnaround time. We do not ship internationally.
Inspect your order upon receipt. Any issues must be reported within 48 hours.
Pickup hours are 10am–12pm or 1pm–4pm.

Cancellations & Design Liability

Cancellations incur a 30% restocking fee and a 25% labor fee.
We are not liable for the content of customer designs (e.g., trademarks, offensive material). Customers assume full responsibility for all concepts.

Returns & Refunds

All sales are final. No cash or credit refunds will be issued.
In the event of a verified production error, we will reprint the affected items.
Any quality disputes must be reported within 48 hours of order receipt.

Thank you for your business! Success starts with us.